Our customer service hours are Monday through Friday, 9am to 5pm EDT.


Got a question about our products, shipping, delivery, boxes or anything else on your mind?

Check out our FAQs  page, where you may well find a super speedy answer to your question!


Still not sure?

Feel free to drop us a line or connect to us via– we love hearing from you! Our friendly team is on hand to answer any questions promptly and accurately.


If you’re getting in touch about an order you’ve already placed, it’s incredibly helpful to us (and will speed things up for you!) if you have your order number to hand. Just pop it in the subject line of an email or be ready to quote it over the phone.


Can’t find your order number?

Do double check your confirmation email or click here  to track your order status.

If you wish to exercise any of your statutory rights relating to data we hold about you, please get in touch by filling out this form. You can find out more in our Privacy Policy section.

  • Phone: +1 435-787-8888 (New York time 10:00 am to 6:00 pm, Monday - Friday except National Holidays.)
  • Email: support@xwaist.com

Contact us