If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

The time frame of an order delivery is divided into two parts: processing time and shipping time. 

Processing time: 2-4 business days for processing on all orders. 

Shipping time: we provide different methods for different products categories.Your shipping time will be affected by the shipping method you specified.

Customization products may have longer processing times & will be noted on the product and cart pages.

If you have any concerns about shipping method, please click here to learn more!

Once your order has been shipped, you will receive an email notification. Depending on the type of delivery assigned to your order, you will either be provided with the tracking information or be contacted to confirm a scheduled delivery date.

Please note that your order may arrive in several shipments.

If you have any concerns about your delivery, please click here to track your order statue!

Yes! Please contact us within 24 hours of placing your order. Email: support@xwaist.com

Once USPS has picked up your order from our warehouse, the order cannot be cancelled or modified until you receive the shipment.

If you would like to add another item to your order, please place a new order for that item.

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across America every day, and we strive to provide you with services of the highest level.

The time frame of an order delivery is divided into two parts: processing time and shipping time.
Processing time: shipping within 48 hours.
Shipping time:Delivery is usually within 4-10 days, depending on your destination & your chosen shipping method.

If you believe that your package was lost or stolen, please contact us by this email: support@xwaist.com

We do not offer international shipping.Only ship to USA.

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of ourShipping Policy.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check ourTerms of Serviceto see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 30 days of noticing any defects.

It does not cover Man-made damage, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.